Frequently Asked Questions
Step 1: Browse the products.
Step 2: Select your cake flavour, preferred date and time.
Step 3: Select candle/accessories, enter the message you would like us to print on the card.
Step 4: Add to cart.
Step 5: Select ‘Delivery’ or ‘In-store Pickup’. (Delivery fee will be calculated after you have entered the delivery details.)
Step 6: Complete the payment.
Step 7: Your order is confirmed!
If a certain date or time is blocked/greyed out, it means that the product is not available for that date/time or it has passed the cut-off time.
No. We do not sell on display. All orders are taken on a pre-order basis. Cakes are prepared based on the number of orders we get for a specific time frame. Therefore, all orders must be placed on our website before visiting our store to collect your order.
We accept Credit & Debit Card, Online Banking/FPX, GrabPay, Boost, TouchNGo, Maybank QRpay and Shopee Pay.
Our best seller cake flavour are Belgian Double Chocolate.
To add on to your order, please contact us via Whatsapp message or email at least 24 hours before/48 hours before (for 1-day preorder cakes) the delivery date.
To change the cake, please contact us via Whatsapp +60162935215 or email at least 24 hours before/48 hours before (for 1-day preorder cakes) the delivery date.
If you would like to have them delivered to different addresses or at different times, you would need to place the orders separately on our website.
To amend your order, please send us a request by sending us a Whatsapp message at least 24 hours before/48 hours before (for 1-day preorder cakes) the delivery date and wait for our response confirming if the changes are possible.
(Working hours: 9am – 5pm)
NOTE:
A change of address is not possible once the order has been placed.
Amendments are not possible for same-day delivery/pickup.
All refunds (if any) will be done via store credit which will be sent to your email.
No, we do not attach any receipts along with the delivery. The buyer will receive a payment confirmation and an order confirmation email once the order is confirmed.
Unfortunately, we cannot change the billing address. Not to worry, we do not include the receipt along with the delivery.
All refunds (if any) will be made in the form of store credit which will be sent to your email. You may use it on your next purchase with us. It is valid for 1 year. The same code can be used for multiple purchases with us so long as it is not past the expiry date, and there is a balance of store credit available.
The billing address is the buyer’s address – the address associated with your bank account.
The delivery address is the address of the recipient – the address you would like to have the cake(s) delivered to.
Please e-mail or Whatsapp message us a screenshot of the error page. We will look into the matter and get back to you as soon as we can.
Please e-mail us at dsabrosocakes@gmail.com to request for the invoice/receipt.
Please send us a Whatsapp message +60162935215 with all the necessary details.
Ordering
Delivery
We deliver to areas within 50km of our shop. You may check out the delivery fee when check out.
Yes, you can select the time slot of 11am-1pm, 1pm-3pm, 3pm-5pm before adding the product to your cart.
Sorry, we cannot arrange delivery at a specifically requested time as we arrange all our deliveries according to the areas and total distance of all orders we have per time slot. Drivers deliver to multiple areas in one trip and we cannot predict traffic conditions or potential unforeseen circumstances.
We do our best to ensure that your orders reach you within the selected time frame. However, please keep in mind that unpredictable traffic conditions and possible unforeseen circumstances may cause delays in deliveries as drivers deliver to multiple locations in one trip. Please select an earlier time slot, or opt for self pickup if you cannot risk receiving the cakes later than expected.
You will only receive a delivery update via Whatsapp when the delivery is done. Anything you may reach us out at Whatsapp.
The driver will send the cake back to our store after completing his jobs at other destinations (if any). Buyer or receiver will need to arrange a pickup from our store, after the cake is sent back to us. We do not promise, nor do we take any responsibility on the freshness of the cake(s) after that.
To change the delivery details, please send us a Whatsapp message and wait for our response to confirm whether the changes are possible or not. All amendment requests must be made via this method with;
a) at least 24 hours prior notice for same-day delivery/pickup cakes
b) at least 48 hours prior notice for 1-day preorder cakes
Otherwise, we cannot confirm that changes can be made and will not take responsibility over the cakes if the recipient is not around during the original delivery time slot.
We use our own trusted driver or third-party delivery(car) to deliver all of our cakes safely.
Delivering to high-rise buildings (apartments, condominiums, malls, restaurants, hotels, hospitals, etc.) is not part of our delivery partner’s services. The driver will pass the cake(s) to the recipient ONLY at the drop-off point or lobby of such buildings.
Pick Up
19, Jalan Seri Taming 1B, Taman Seri Taming, 43200 Cheras Selangor.
Pick Up
Our cakes can last in a car ride for up to 1 hour depending on the air-conditioner’s temperature. Please have the AC turned on high during transportation.
For longer journeys, we recommend keeping the cake inside an insulator bag/ice bag/fish box with some ice packs.
Please keep the cake in the chiller immediately upon receiving it for at least 30 minutes until ready to serve (do not freeze).
All our cakes must be served at temperature (20-22°C) and are best consumed within 3 days. However, they can last in the chiller up to 5 days.
We only use halal ingredients in our cakes, and we do not use alcohol in our baking.
Unfortunately, we cannot adjust the sweetness of our cakes as we make them in batches.
Yes, for customisation cakes we only take pre-order via Whatsapp +60162935215, please feel free to leave your message with your ideas and preference, and we will attend to it shortly.
Unfortunately, no. Most of our products contain eggs, dark chocolate, dairy and sugar.
All our cakes are made in a kitchen that handles nuts and gluten. We do not recommend consuming our products.
