Frequently Asked Questions

Ordering

Step 1: Browse the products.
Step 2: Select your preferred date and time.
Step 3: Select candle/knife, enter the message you would like us to print on the card.
Step 4: Add to cart.
Step 5: Select ‘Delivery’ or ‘In-store Pickup’. (Delivery fee will be calculated after you have entered the delivery details.)
Step 6: Complete the payment.
Step 7: Your order is confirmed!

No. We do not sell on display. All orders are taken on a pre-order basis. Cakes are prepared based on the number of orders we get for a specific time frame. Therefore, all orders must be placed on our website before visiting our store to collect your order.

We accept Credit & Debit Card, Online Banking/FPX, GrabPay, Boost, TouchNGo, Maybank QRpay and Shopee Pay.

You may refer to our ‘Monthly Bestsellers’ on our homepage.

If a certain date or time is blocked/greyed out, it means that the product is not available for that date/time or it has passed the cut-off time.
The cut off time for all our products are as follows:

Same Day Delivery/Pickup – Orders must be placed at least 3 hours ahead of your preferred time slot (by 2pm on that day).
1 Day Pre-Order – Orders must be placed at least 1 day before (by 2pm).

No, we do not attach any receipts along with the delivery. The buyer will receive a payment confirmation and an order confirmation email once the order is confirmed.

If you would like to have them delivered to different addresses or at different times, you would need to place the orders separately on our website. Our free delivery ONLY applies to orders delivered to 1 address at a specific date and time frame.

To amend or cancel your order, please send us a request by sending us a Whatsapp message at least 24 hours before/48 hours before (for 1-day preorder cakes) the delivery date and wait for our response confirming if the changes are possible.
(Working hours: 10:30am – 6pm)

NOTE:
A change of address is not possible once the order has been placed.
Amendments are not possible for same-day delivery/pickup.
All refunds (if any) will be done via store credit which will be sent to your email.

To change the cake, please contact us via Whatsapp message or email at least 24 hours before/48 hours before (for 1-day preorder cakes) the delivery date.

To add on to your order, please contact us via Whatsapp message or email at least 24 hours before/48 hours before (for 1-day preorder cakes) the delivery date.

All refunds (if any) will be made in the form of store credit which will be sent to your email. You may use it on your next purchase with us. It is valid for 1 year. The same code can be used for multiple purchases with us so long as it is not past the expiry date, and there is a balance of store credit available.

Unfortunately, we cannot change the billing address. Not to worry, we do not include the receipt along with the delivery.

The billing address is the buyer’s address – the address associated with your bank account.
The delivery address is the address of the recipient – the address you would like to have the cake(s) delivered to.

Please e-mail or Whatsapp message us a screenshot of the error page. We will look into the matter and get back to you as soon as we can.

Please e-mail us at hello@spatulacakedesserts.com to request for the invoice/receipt.

All our corporate orders need a MOQ depending on the request.
Please send us a Whatsapp message with all the necessary details.

Delivery

We deliver to areas within 50km of our shop. You may check out the estimated delivery fee on our delivery fee page.

Yes, you can select the time slot of 3-3:30PM, 3:30-4PM, 4-4:30PM, 4:30-5PM, 5-5.30PM or 5:30-6pm before adding the product to your cart.

Sorry, we cannot arrange delivery at a specifically requested time as we arrange all our deliveries according to the areas and total distance of all orders we have per time slot. Drivers deliver to multiple areas in one trip and we cannot predict traffic conditions or potential unforeseen circumstances.

We do our best to ensure that your orders reach you within the selected time frame. However, please keep in mind that unpredictable traffic conditions and possible unforeseen circumstances may cause delays in deliveries as drivers deliver to multiple locations in one trip. Please select an earlier time slot, or opt for self pickup if you cannot risk receiving the cakes later than expected.

You will receive a delivery update via email shortly before your delivery time slot on the day your order is due for delivery. You may also opt for SMS notifications (after checkout) for the delivery update.

The driver will send the cake back to our store after completing his jobs at other destinations (if any). Buyer or receiver will need to arrange a pickup from our store after the cake is sent back to us. We do not promise, nor do we take any responsibility on the freshness of the cake(s) after that.

To change the delivery details, please send us a Whatsapp message and wait for our response to confirm whether the changes are possible or not. All amendment requests must be made via this method with;

a) at least 24 hours prior notice for same-day delivery/pickup cakes

b) at least 48 hours prior notice for 1-day preorder cakes

Otherwise, we cannot confirm that changes can be made and will not take responsibility over the cakes if the recipient is not around during the original delivery time slot.

We use Lalamove(car) to deliver all of our cakes safely

Delivering to high-rise buildings (apartments, condominiums, malls, restaurants, hotels, hospitals, etc.) is not part of our delivery partner’s services. The driver will pass the cake(s) to the recipient ONLY at the drop-off point or lobby of such buildings.

Pick Up

141, Jalan Bunga Tanjung 12, Taman Muda, 56100, Kuala Lumpur.

Pick Up

Please keep the cake in the chiller immediately upon receiving it for at least 30 minutes until ready to serve (do not freeze).
All our cakes must be served at chilled temperature (10°C-12°C) and are best consumed within 2 days. However, they can last in the chiller up to 4 days.

Our cakes can last in a car ride for up to 1 hour depending on the air-conditioner’s temperature. Please have the AC turned on high during transportation.
For longer journeys, we recommend keeping the cake inside an insulator bag/ice bag/fish box with some ice packs.

While we are not a halal certified bakery as of yet, we only use halal ingredients in our baking, including halal bovine gelatine. We do not use alcohol in our baking.

Unfortunately, we cannot adjust the sweetness of our cakes as we make them in batches.

No, we do not customise the design and flavours of our cakes as we make them in batches.

Unfortunately, no. Most of our products contain eggs, gelatine, dairy and sugar.

All our cakes are made in a kitchen that handles nuts and gluten. We do not recommend consuming our products as they may con